Shipping policy

Shipping and Delivery Policy

Welcome to Turannt.com ("we," "our," or "us"). We are dedicated to providing you with a fast, secure, and reliable shopping experience. This Shipping and Delivery Policy explains our shipping procedures, delivery timelines, costs, and terms.
1. Order Processing Time
  • All orders are processed and dispatched within 1 to 2 business days (Monday to Saturday) after payment confirmation.
  • Orders placed on Sundays or National Holidays will be processed on the next business day.
  • During high-volume sales or festive seasons, order processing may take an additional 24–48 hours.
2. Estimated Delivery Timelines
Once your order is handed over to our courier partner, the estimated delivery time depends on your location:
  • Metro Cities (Delhi, Mumbai, Bengaluru, etc.): 3 to 5 business days.
  • Tier-2 & Tier-3 Cities: 4 to 6 business days.
  • Rural and Remote Regions: 5 to 7 business days.
Note: Delivery times are estimates and may vary due to unforeseen circumstances like bad weather, logistical delays, or public holidays.
3. Shipping Charges
  • Free Shipping: We offer Free Standard Shipping on all prepaid orders above ₹499.
  • Standard Shipping Fee: A flat shipping fee of ₹50 applies to all orders below ₹499.
  • Cash on Delivery (COD): An additional COD handling fee of ₹40 may apply to all Cash on Delivery orders, regardless of the cart value.
4. Order Tracking
  • Once your order is dispatched, you will receive a shipping confirmation via SMS and Email.
  • This notification will include the name of the courier partner and a unique Tracking Number (AWB).
  • You can track your package live using the 'Track Order' section on our website or directly on the courier partner's tracking portal.
5. Delivery Attempts and Wrong Address
  • Customers are requested to provide an accurate delivery address, landmark, and a valid phone number.
  • Our courier partners will make up to 3 delivery attempts before returning the parcel to our warehouse.
  • If a package is returned to us due to an incorrect address or unavailability, the customer may be charged a re-shipping fee for the second delivery attempt.
6. Damaged or Missing Shipments
  • If you notice that the outer packaging is damaged, tampered with, or open at the time of delivery, please refuse to accept it and inform us immediately.
  • We strongly recommend recording an unboxing video when opening your package. If any item is missing or damaged inside, contact our customer support within 48 hours of delivery with video proof.
7. Contact Us
For any questions regarding your shipment or delivery status, please reach out to us:
  • Email Support: support@turannt.com
  • Customer Helpline: +91-9044166146 (10:00 AM to 6:00 PM, Monday to Saturday)