Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@turannt.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@turannt.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@turannt.com.

Refund and Cancellation Policy

Thank you for choosing Turannt.com ("Company", "we", "us", "our"). We are committed to providing efficient and reliable logistics and courier services. If you are not entirely satisfied with our services, or if there is an issue with your transaction, we are here to help Refund Policy - Turannt.com
Please read our cancellation and refund policy carefully:
1. Cancellation Policy
  • Before Pickup: If you cancel your booking before our courier partner or vehicle arrives at your location for pickup, you are eligible for a 100% full refund.
  • After Pickup: Once the shipment/parcel has been picked up by our executive or is already in transit, the order cannot be canceled, and no refund will be issued.
  • Cancellation by Company: If we are unable to fulfill your order due to unforeseen operational challenges, extreme weather conditions, or technical errors, we will cancel the order and issue a full refund immediately.
2. Eligibility for Refunds
You may request a refund under the following specific circumstances:
  • Double Deductions: If money was deducted twice from your account for a single booking due to a technical glitch.
  • Unreasonable Service Delay: If the delivery is delayed significantly beyond our promised estimated timeline, excluding delays caused by natural disasters, strikes, or political unrest.
  • Lost or Damaged Goods: If the shipment is completely lost or physically damaged during transit due to negligence on our part (subject to verification and our standard liability terms).
3. Non-Refundable Scenarios
No refunds or compensations will be processed under these conditions:
  • Incorrect Information: If the delivery fails or is delayed because you provided an incorrect address, wrong pin code, or unreachable contact number.
  • Consignee Unavailable: If the delivery courier makes multiple attempts but the recipient is unavailable, or refuses to accept the parcel.
  • Prohibited Items: If your package is found to contain any illegal, hazardous, or restricted items contrary to our terms of service.
4. How to Claim a Refund
To request a refund, you must contact our support department within 7 days Refund Policy - Turant Logistics of the payment or delivery date:
  • Email Support: support@turannt.com Refund Policy - Turannt Logistics
  • Required Details: Please mention your Order ID, Tracking Number, and a clear reason for the refund request Refund Policy - Turant Logistics. In case of damaged items, you must attach clear photos or videos of the packaging and the contents.
5. Processing Timelines
  • Review: Once your request is received, our backend logistics team will investigate the case and notify you of approval or rejection within 3 to 5 business days.
  • Payout: If approved, your refund will be processed automatically back to your original mode of payment (UPI, Credit/Debit Card, or Net Banking) within 5 to 7 business days Refund Policy - Turannt Logistics.
6. Delayed or Missing Refunds
If you haven't received your approved refund after 7 business days:
  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company; it often takes some processing time before a refund is officially posted.
  3. If you have completed these steps and still have not received your refund, please reach out to us at support@turannt.com Refund Policy - Turant Logistics.